If you would like to cancel or reschedule your service, then please do so at least 72 hours before your appointment time. You can cancel or reschedule by sending an email to Rodin@bomispirit.com. Please title your email with either "Canceling Service" or "Rescheduling Service". This is due to the need for a manual removal of your appointment by BOMISpirit. In addition, please note the following: (i) If you purchase a live service and fail to be present at the time of your appointment, the service and fee is automatically forfeited.; and (ii) if you fail to notify Bomispirit via email at least 72 hours before your appointment time, then there will be no refund issued.